Who are we? What makes Ganguly Diamond pvt.ltd different?
Ganguly Diamond pvt.ltd is different because Our Exquisite Diamond jewellery with a wide range from traditional to modern fashions are just a concept of fine jewellery designs in India and a unique and hassle-free online and offline shopping experience that you’re sure to enjoy.
Where is Ganguly Diamond pvt.ltd located?
Our regd office in Garalgacha, Hooghly W.B. INDIA. We design and manufacture all our jewellery in India.
Does Ganguly Diamond pvt.ltd have a catalogue?
No, we don’t have a print catalogue as of now
Do you offer any additional discounts?
No, we do not offer any additional discounts. Our all-inclusive MRP is lower than most stores. Our products are offered directly by the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our valued customers by way of honest and competitive prices.
‘Gunjan Diamond’ &’ Cattleya Diamond’ are made by Ganguly Diamond pvt.ltd?
Yes, Both products are made by Ganguly Diamond pvt.ltd.
How much does it cost me to have a Ganguly Diamond pvt.ltd product delivered to my home?
Ganguly Diamond pvt.ltd provides free shipping on all items within India.
What is the estimated delivery time?
Our delivery date depends on the product selected as well as the shipping address provided by you. our products are ‘Made to Order’ and it takes us 10 to 15 business days to safely deliver to your address.
Please note that the business days mentioned do not include Sundays and festive holidays.
How will the delivery be done?
We process the delivery only through reputed insured couriers. Please check if we deliver to your pin code. If there is no courier service available in your area, we do apologize for the inconvenience caused.
How safe is my product?
Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services. Please do not accept any package that has been tampered with.
Can I change my shipping address after I have placed an order?
Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Support team at Toll-Free No 1800-102-2206(MON-SAT 10AM TO 7PM) for assistance. For orders that are ready for dispatch, we will not be able to reship the product to your new address. we do apologize for the inconvenience caused.
What is your Money Back Policy?
Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it’s that simple. We can only accept the product without custom engraving, in its original condition and with the certification.
Will you withhold some shipping charges when I return the product within 30 days?
No. When we said, we’ll return the money you paid in full, we meant it.
Will I have to pay for shipping the product back to you?
We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.After 30 Days total shipping cost Beares by customer.
Are same Gunjan diamond and Cattleya’s Return Policy?
Yes, Both product’s Return policy is same.
Can I order a custom design?
For offline: Yes, please go to our any retailer outlet and place the order as per your choice.
For online: No, This is not possible. Please call our Customer Support team and they will be able to help you. You can customize the gold karat and the diamond colour& clarity combination online as per your choice.
Can I get the jewellery in a different gemstone or metal on Ganguly Diamond pvt.ltd?
No, Because we only made jewellery products Gold set with Real Diamonds.
Do pendants come with the chain?
No, we only sell pendants.
Can I order a ring in a size that isn't offered on the site?
For online: No, our apologies as of now we do not accept orders for custom sizes.
For offline: Yes, you can order a ring any size as per your choice, please go to our any retailer outlet and place the order as per your choice.
Is my jewellery authentic and certified?
All diamond jewellery products made from Ganguly Diamond pvt.ltd within India are total products certified by IGI, ( Indian Gemological Identification® and all gold is BIS hallmarked.
Are your prices lower than a local jewellery store?
Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily provide the benefit to our valued customers.
Will I get an order confirmation?
Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.
Are there any hidden costs?
There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.
How do I pay using a Credit/Debit card and is it safe?
We accept Visa, Master, Amex, Diners Club Card. You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow.
All Credit/Debit card details remain confidential and private, and our trusted payment gateways use SSL encryption technology to protect your card information.