( Please Read Carefully Before Return)
30 Day Money Back Policy
Once the product is returned under our 30 Day Money Back Policy the refund will be credited to your Bank Account/Payment source. This policy is applicable for online shopping only through www.gunjandiamond.com
- For Cash on delivery orders, the refund will be processed to your Bank Account.
- For prepaid orders, the amount will be credited to the payment source.(Credit Card/Debit Card/Net Banking)
- Please Note: If you received a Free Gift while making your purchase, We deduct the Gift value as applicable. You can choose to return the Free Gift as well.( This point is applicable only on 30 Day Money Back policy)
Will I have to Pay for shipping the product back to you?
We offer FREE return shipping. You’ll receive complimentary return shipping on all Exchanges or Refunds for all products within 30 Day Money Back Policy. After 30 Days this policy is not applicable.
How do I Return the product to Ganguly Diamond pvt.ltd within 30 Days?
1. Call our customer support team and you let us know the item you would like to return along with Order No.
2. We will send you a Ganguly Diamond pvt.ltd tamper-proof package with pre-printed Your Name and Address in the outside area.
3. Secure your jewelry with the original packing materials and the certificate in the tamper-proof package provided by Ganguly Diamond Pvt. Ltd. Note that, once the package is sealed, it cannot be opened unless destroyed.
4. Once your package is ready, just call our customer support team and we will send a courier to pick it up from you.
5. Once your returned item is received by Ganguly Diamond pvt.ltd your refund or new item will be processed shortly.
Our 30 Day No questioned asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and from. Please Note: If you wish to return the product kindly ensure that it’s in the same condition as during delivery, otherwise % should be considered as per the damaging condition of after supplied.
Lifetime Exchange & Buy Back Policy:
We offer a Lifetime Exchange & Buy Back Policy. The product along with original product certificate with the purchased bill can be Returned or Exchanged with deductions towards 25% only (Including Making Charge, Certificate Cost & GST) + Shipping charges 750 INR from your purchased cost. NO HIDDEN COST WILL BE APPLIED. And if you received a free Gift while making your purchase we’ll don’t deduct the free Gift Value Because we don’t disgust the Gift. This means you can understand the product’s value your self. We’ll refund your amount to your Bank Account within 15 working days.
Lifetime Exchange & Buy Back Policy For offline purchased:
This policy not applicable to online purchase from our platform and any Other online Platform. We offer a Lifetime Exchange & Buy Back Guarantee on all purchases made from Ganguly Diamond pvt.ltd within India and purchased from any shopping point Except online shopping. The Product along with the original product certificate, with Purchased Bill, can be Returned or Exchanged with deductions towards 25% only(Including Making Charge,& Certificate Cost of) from your purchased cost.
How do I Resale/ Exchange the product?
Just go to your shopping point with your product along with the original product certificate with the purchased bill can be returned or exchanged with deductions 25% only from your purchased cost. No hidden cost will be applied.
How many days will be a need for Exchange or Resale?
Actually, time is depending on your shopping point. After receiving your returned product they send us for verification, after verification we send a report to your shopping point, then they decide your time.For verification process, we need 10 working days.Maximum time for exchange within 15 days of receipt of the product, For Resale amount will be credited to your Bank Account within 60 days.
Our Customer support :
Eemail id: firstname.lastname@example.org
Contact no: 1800-102-2206(MON-SAT 10AM TO 7PM)